Delivery
Little Arrival Bag delivers to the UK (except for the Channel Islands) and uses Royal Mail's 1st Class recorded delivery for the majority of its orders. Where orders exceed 2kg in weight a courier service will be used.
The delivery charges are:
Less than £50 - £2.95
£50 or more – Free
Goods will normally be dispatched within 24 hours of receipt of your order, Monday to Friday. Parcels are also dispatched on a Saturday where possible. Please be aware that orders will need to be signed for upon delivery. Royal Mail's 1st Class service aims to deliver the next working day and courier service should deliver within 2-3 days from dispatch.
Please note we only currently deliver to the card holder/billing address (the address assigned to the credit/debit card used for payment). If you would like goods delivered to your work address* please contact us with the company name and company email address and we will try to arrange delivery to this address.
*This is under the management's discretion and may be refused.
Free delivery is available to Milton of Leys residents in Inverness. Drop us an email for the free delivery code to be entered at the checkout and also to arrange a convenient delivery time.
Returns
Little Arrival Bag hopes you are 100% satisfied with your purchases, however, if this is not the case or you have changed your mind, you can receive a full refund or exchange within 14 days of receipt. Goods must be returned within 14 days of receipt in their original packaging, unused, and in a saleable condition.
We will refund the delivery charge on orders under £50 if the entire order is returned to us within 7 working days of receipt. If the item(s) returned is part of a larger order, then no delivery charge is refunded. If an order under £50 is returned to us after 7 working days from receipt, then we will only refund the delivery charge if the goods are damaged, faulty or incorrect.
Please ensure that briefs are tried on over your own underwear. We reserve the right to refuse the return of items where it is apparent that this is not the case.
When returning goods please obtain a proof of posting certificate from the Post Office, as Little Arrival Bag cannot be held responsible for returned goods which are lost.
Unfortunately, we are unable to refund customers for the postage and packaging costs incurred when returning goods to Little Arrival Bag.
Returns should be sent to: Little Arrival Bag, 8 Sandalwood Drive, Milton of Leys, Inverness, IV2 6GQ
We will write to confirm your return has been processed. You will receive your refund or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us. Little Arrival Bag offers a free exchange service (no delivery charge).
